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11-27-2022 04:53 AM
Product: HP EliteBook 840 G5 Notebook PC
Window 11 error:
We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint
I have tried
Installed driver from hp website
update service settings
update in registry
uninstall and reinstall drivers
still window 11 not recognizing
1 REPLY 1
11-30-2022 02:16 AM
FPR was on option for 840 G5
even if you see the little square where ther coould be a FPR on the right side keyboard deck , it's very hard to understand if its a FPR or just a piece of plastic.
check in device Manager if in the devices list you can find a Finger Print Reader, probably it doesn't exist.
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