Create an account on the HP Community to personalize your profile and ask a question
05-22-2020 12:19 AM
I just bought a refurbished HP Zbook 15 G2 Mobile Workstation laptop and keep getting a message on boot up: WARNING! PC is not committed (or something other than PC), but how can it be fixed? I know the laptop didn't originally come with Windows 10 because I had to finish setting it up.
05-25-2020 07:17 AM
Welcome to the HP Support Community.
This is not related to Windows or software. This is a branding/systemboard issue. Usually occurs when the board is being replaced. Your PC's systemboard may have been replaced from the original one.
There is a specific HP internal tool which is used to commit and lock the system board once replaced - this has not been done in your case.
- You can contact HP support and depending on your unit warranty and service regulations , this could be resolved by rebranding the machine.
- If the PC is out of warranty, you may reach to HP authorized service partners >> https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
- Service fee may be applied to resolve the issue
Hope this helps.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Didn't find what you were looking for? Ask the community