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‎06-20-2024 01:39 AM

HP Recommended
Product: HP 250 15.6 inch G9 Notebook PC (511W4AV)
Operating System: Microsoft Windows 11

I’ve been using my HP laptop for nearly a year, and unfortunately, one of the keycaps broke off during regular typing. I’ve always treated my laptop carefully, and this seems like a normal wear-and-tear issue.

Could someone from HP clarify whether the factory warranty covers a broken keycap under fair or normal use? I have only two days left until my warranty expires, so any guidance would be appreciated.

Thank you!

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