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samssns
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Solved!

Warranty Date Wrong

HP Recommended
HP Envy 13
Microsoft Windows 10 (64-bit)

I bought this laptop for a staff member last April.  The hinge is coming loose and creating a bezel split issue.  when I check the warranty status it says the wrong date and that it's out of warranty.  I disputed this and uploaded the invoice from the retailer I purchased it from, that was last week i still haven't received any response from HP apart from an email to say they've received my request.   I cannot find any way on the HP site to get talking to a human and the automated thing just keeps sending me to pages i've already visited.  I would appreciate some sort of response from HP.

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Paul_Tikkanen
Level 21
Level 21
138,004 92,666 21,299 28,614
Message 2 of 4
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HP Recommended

Hi:

 

Since this is a peer to peer forum, I recommend you phone HP customer service in the UK at the link below.

 

Call the number listed for Computing Products for Home.

 

Contact HP - Phone Assist | HP® United Kingdom

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Paul_Tikkanen
Level 21
Level 21
138,004 92,666 21,299 28,614
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Since this is a peer to peer forum, I recommend you phone HP customer service in the UK at the link below.

 

Call the number listed for Computing Products for Home.

 

Contact HP - Phone Assist | HP® United Kingdom

View solution in original post

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samssns
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Message 3 of 4
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HP Recommended

Thanks

 

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Paul_Tikkanen
Level 21
Level 21
138,004 92,666 21,299 28,614
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You're very welcome.

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