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‎08-17-2022 05:27 AM - edited ‎08-17-2022 05:31 AM

HP Recommended
Product: HP EliteBook 820 G3 Base Model Notebook PC
Operating System: Microsoft Windows 11

My Question is Warranty valid or invalid, on my laptop condition? My laptop problem is the battery swollen and the Touchpad broken.
The base problem occurred by the following action.

 

I left the laptop running 24/7 without turning it off for 4-5 months. I set the operation to monitor the main software system. It never turned off. I always left it on with the charger and now the battery swollen and the touchpad broken.

I would like to know if it is still under warranty for that happened. That problem is made by user fault?

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1 REPLY 1

‎08-23-2022 01:39 PM

HP Recommended

here a link that will detail the procedure for swelling battery 

 

HP Notebook PCs - Swelling or deformation of notebook battery 

 

you should find the information you need on this documents 

 but you should communicate with the Elite service, their will check everything with you and offer you options if its not cover under warranty 

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