Warranty expired before purchase

[Xchiper]

I just (received on 24/01/2024) purchased a HP Victus laptop and upon checking the warranty information online I see that the warranty was activated in March 2023 and Support for initial setup was already expired. Was the product purchased and used and returned by someone before me and I received a reset/refurbished piece.

I have the bill of purchase that was given by the online shopping app.

[Raj_05]

Hi @Xchiper,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Please check this document and follow the steps to raise the warranty dispute:

https://support.hp.com/hk-en/document/ish_2534210-1364541-16

Also please refer to the below link to check the warranty status.

https://support.hp.com/in-en/check-warranty

I hope this helps.

Take care and have a good day.

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Alden4
HP Support