Warranty repair

[Lefonrak]

I sent my laptop back to HP for repair while under warranty. I received a message that it can't be repaired under the warranty because it was a "accidental damage". This laptop sat on my desk from the day i bought it until I sent it back to them. 

You can't reach anybody, no phone number works for tech support and I can't respond to the email without paying for the damage or asking them to simply send it back. 

HELP anyone, how do i talk to someone at HP? 

[Raj_05]

Hi @Lefonrak,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support 

[Lefonrak]

Subject: Re: Warranty repair

Hi @Lefonrak,   Welcome to the HP support community.   Please help us with the laptop serial number or the product number on a private message for further assistance.   Here is the link to find the product number:- Click here   In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.   Alden4 HP Support 

SEE BELOW

Customer service order number: BTVW136801

Serial Number: 5CG2045H55

Model Number: 52V01UA

Model Description: HP LAPTOP 17-CN0XXX

[Raj_05]

Hi @Lefonrak,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[Lefonrak]

You know what, limited support is an understatement. You've sent me back to the same endless loop that gets me NO-WHERE!

It's being claimed that accidental damage caused by me voids the warranty on my laptop. I have no defense, HP is providing no evidence and I'm helpless in the matter.

i'm done with HP and you can rest assured anyone in my circle of influence will hear about the horrible customer service I've experienced !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Rainbow23]

Hi @Lefonrak,

Welcome to the HP Support Community. 

I have sent you a private message with the required information to talk to HP Support. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link