• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎05-13-2018 04:16 AM

HP Recommended
Product: HP ENVY x360 Convertible 15m-bp1xx
Operating System: Microsoft Windows 10 (64-bit)

I purchased my laptop in UAE and now not able to resolve warranty issue from india. HP support team in india directs me to HP UAE, where as HP-UAE numbers provided to me are not reachable from india. Please guide me on how to resolve warranty issue from india for a laptop purchased from UAE.

4 people had the same question
6 REPLIES 6

‎05-13-2018 04:14 AM

HP Recommended

I purchased my laptop in UAE and now not able to resolve warranty issue from india. HP support team in india directs me to HP UAE, where as HP-UAE numbers provided to me are not reachable from india. Please guide me on how to resolve warranty issue from india for a laptop purchased from UAE.

Was this reply helpful? Yes No

‎05-13-2018 05:52 AM

HP Recommended

Hello,

 

The warranty start date probably appears as the manufacturing date rather than the actual purchase date. Normally, it gets updated once you register it in HP Support Assistant.

 

Based on the proof of purchase, an HP representative can update your warranty status regardless of where you're calling from so I'm not sure why India support is refusing to help you.

Alternatively, you could contact HP chat support to see if they have the tools for updating warranty statuses.

 

Regardless, it doesn't matter what the warranty status is in HPSA as long as you have the proof of purchase to prove otherwise.

Was this reply helpful? Yes No

‎05-13-2018 07:24 AM

HP Recommended
Thanks for the info..Very pleased with the reply..However I was not able to find a proper link for HP chat support.. Could you please provide one.
Thanks
Rohan
Was this reply helpful? Yes No

‎05-13-2018 01:00 PM

HP Recommended

Hello again,

 

You could try the links on this website:

 

http://www8.hp.com/us/en/contact-hp/contact.html

 

It makes you go through troubleshooting steps before it allows you to contact HP support.

 

Why are you not able to contact HP support for the country you purchased it from, anyway? Is the number blocked or something?

Was this reply helpful? Yes No

‎05-13-2018 01:21 PM - last edited on ‎05-13-2018 05:47 PM by Retired

HP Recommended

Thanks will try out the link.. meanwhile I purchased the laptop from UAE and so HP India support team provided me below UAE numbers.

[edit]

However none of above hp support numbers are reachable from India.

Thanks
Rohan

Was this reply helpful? Yes No

‎05-13-2018 03:09 PM

HP Recommended

Make sure to attemt to call during normal work hours, not sure what timezone UAE is in.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.