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- HP Community
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- Warranty

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04-23-2024 02:57 PM
Does any one know why warranty purchase/support begins on the day of the purchase of the warranty/support and not on the date the computer/laptop is delivered ?
If the computer/laptop is delivered quickly (2 to 3 days) after placing an order, it doesn't seem like too big a deal. However, it appears from some product reviews that quick delivery after placing an order may not happen. A reasonable alternative, to me, is to allow the purchase of warranty purchase/support within a reasonable period (5 days} after delivery. Any comment HP?
04-23-2024 03:47 PM
Normally on the day when paying money depending on how the retailers record the transactions. I currently have 4 HP machines,
- One Envy: warranty started when HP sent machine to me, (1year)
- One Omen: warranty started on the same day I bought the machine and registered (1year)
- One Elitebook 840: warranty started on the same day I bought. Ending up had 38 months (not 36 months) warranty ,
- One ZBook: warranty started when to took the machine home even registered 2 days later, it has 36 months warranty + Care pack.
Regards.
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04-25-2024 05:43 PM
Actually, unless HP has changed this, the warranty actually starts when the laptop is BUILT, not when it is sold or delivered.
Thus, if it sat in a warehouse for three months and you just bought it, three months of the warranty have already been used up.
You have to Register it to reset the start date -- which I believe, then gives you 12 months from that date (for the standard warranty).
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