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‎08-16-2024 02:36 PM

HP Recommended
Product: HP EliteBook 840 G8 Notebook PC (19X36AV)

Hello, I am IT FIELD Support Agent for Disney Company in Argentina.

I would like to ask you for help. I have an issue with the laptop HP EliteBook 840 G8 Notebook PC.

When the laptop is switched off the microprocessor´s FAN starts to spin loudly.

The steps performed trying to solve the issue were:

-Force shutdown for 30 seconds with and without battery.

-BIOS rollback, BIOS Update.

-Thermal paste replaced.

-Tested with another FAN, memory and battery.

-Clear CMOS performed removing BIOS battery.

-HP support assistant installed, all drivers available updated.

-HP PC Hardware Diagnostics UEFI executed, processor OK, processor temp. OK.

-HP Management Engine Interface (Intel MEI) updated.

-Disable Fast boot from MS Windows power settings.

-I tried several BIOS configuration.

 

None of those steps solved the issue.

Kindly ask you for assistance with this ISSUE.

Regards!

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