Why is my laptop coming apart?

[Joe5m90]

A couple weeks ago when I attempted to open the top of the lid of my computer, I immediately noticed that where the left hinge and power button and where the power cord plugs in on the computer was coming apart.  I called tried calling technical support and didn't get any help. There is no way my computer should be literally coming apart after 2 years of use. Either I have a lemon or HP is building it computers with cheap substandard parts. I do not want to go to a shop to see if they can repair something that should not be coming apart that is only a couple years old, especially when I did nothing other than opening and closing the computer to cause this damage and causing me to completely having to reinstall windows 10 and losing a lot of my files

I would appreciate some help before paying a lot of money for another computer and if I do it will be another brand.

Thank you!

[Echo_Lake]

@Joe5m

Welcome to the HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Joe5m90]

My laptop Device name: UB43LPDF

Intel (R) Pentium (R) CPU-N3710

Device ID - 5A0EB99A-7B7A-4312-A534-90E4704FFD43

Product ID:  00325-80740-37724-AAOEM