Windows Hello Facial recognition HP Dragonfly 13.5 inch G4 Notebook PC (8Y563UA)

[DRAGONFLAY]

HP Dragonfly 13.5 inch G4 Notebook PC (8Y563UA)

I am trying to set up Windows Hello Facial recognition on this computer, also a fingerprint, in both cases it writes the following message,

“This option is currently unavailable”

I have updated all the latest drivers for WIN11 from HP SITE ,

I entered to HP forums to understand the problem?

I understood that there is a requirement for a camera with IR support in order to activate these functions.

Does this specific model have a supporting camera?

 When I access the device manager, I don't see this type of camera.

 I would appreciate your answer,

 thank you

[banhien]

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@DRAGONFLAY wrote:

I understood that there is a requirement for a camera with IR support in order to activate these functions.

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@DRAGONFLAY 

Its specs

          https://h20195.www2.hp.com/v2/getpdf.aspx/c08480176.pdf

It does NOT have IR camera

Regards.

[DRAGONFLAY]

Dear Sir,

from the link you sent me, it seems that there is a camera that supports IR.

I am attaching a screenshot from the link you sent me.

Thank you for your quick reply.

[DRAGONFLAY]

Could you please respond and expand on the topic you advised me?

" It does NOT have IR camera " 

thank you

[DRAGONFLAY]

Could you please respond and expand on the topic you advised me?

 " It does NOT have IR camera " 

thank you

[DRAGONFLAY]

from the link you sent - " 

" 

QuickSpecs HP Dragonfly 13.5 inch G4 Notebook PC
Technical Specifications
Not all configuration components are available in all regions/countries.
c08480176— DA17192 — Worldwide — Version 6 — April 26, 2024 Page 9
AUDIO/MULTIMEDIA
Audio
Audio by Bang & Olufsen
Microphone/Headphone Combo Audio Jack
Camera
5MP MIPI-RAW Infrared with HP Camera Privacy Key
5 MP + IR camera for face authentication with Windows Hello

[DRAGONFLAY]

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