dsat Student
Student
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Windows Hello can't turn on the camera?

Envy 17 Notebook
Microsoft Windows 10 (64-bit)

Windows Hello (facial recognition) can't turn on the camera. I updated the computer with HP's most recent update and up until that it worked fine. I have tried reinstalling the camera driver to no avail. I have a 17" HP Envy touchscreen notebook. Any ideas?

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HP Support Agent
HP Support Agent
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Windows Hello can't turn on the camera?

Hi @dsat,

 

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out :)

 

As I understand, windows hello does not work.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

 

When was the last time it worked fine?

Were there any hardware/software changes made?

What is the product number?

 

Please download Windows update available on your PC and also perform a BIOS update: Click Here

 

Keep me posted!

Do get back to me as I have a few more tricks up my sleeve.

Cheers!

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