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Posts: 1
Member Since: ‎12-27-2017
Message 1 of 2 (143 Views)

Windows Hello can't turn on the camera?

[ Edited ]
Product Name: Envy 17 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Windows Hello (facial recognition) can't turn on the camera. I updated the computer with HP's most recent update and up until that it worked fine. I have tried reinstalling the camera driver to no avail. I have a 17" HP Envy touchscreen notebook. Any ideas?

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HP Support Agent
Posts: 752
Member Since: ‎10-14-2016
Message 2 of 2 (100 Views)

Re: Windows Hello can't turn on the camera?

Hi @dsat,


Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out Smiley Happy


As I understand, windows hello does not work.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:


When was the last time it worked fine?

Were there any hardware/software changes made?

What is the product number?


Please download Windows update available on your PC and also perform a BIOS update: Click Here


Keep me posted!

Do get back to me as I have a few more tricks up my sleeve.



 I am an HP Employee 

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