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cmackinnon_hsd
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Windows upgrade to 1803 on Elitebook 840 G4 failing

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HP Elitebook 840 G4
Microsoft Windows 10 (64-bit)

Hello

 

We are trying to upgrade our HP Elitebook 840 G4's from Windows 10 1607 to Windows 10 1803 however we are receiving an error message stating the hardware is not compatible and cannot upgrade. These laptops are not quite a year old in our environment yet and feel there really should not be an issue. We did test an upgrade to 1709 and it worked fine. 

 

Product Name: HP Elitebook 840 G4

Product ID: 2JV65UP#ABA

S/N for one: [edit]

Intel Core i5-7200U

Bios Version HP P78 ver 1.06

 

We have tried upgrading manually and through deployment and they all fail. We have also tested with the default image with and out of the Box 804 and it also failed. Built a fresh image with 1803 and it installed without issue, just seems to be any type of upgrade will not work.

 

Anyone else had this issue and any suggestions?

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erico
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If the notebook has an  Intel SSD 600p Series or Intel SSD Pro 6000p Series SSD , then that is probably the reason.

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/devices-with-certain-in...

 

 

IU had the same issue with the HP product loan I received for this year.

 

I had to roll it back to Windows 10 version 1709 and put the update on pause.

 

Microsoft is actively working on a patch for this SSD issue that is due today.

https://support.microsoft.com/en-us/help/4100403/windows-10-update-kb4100403

 




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Sleipner
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I have the same problem on a HP Probook 450 G5...  Nothing works... I have also installed all HP Softwarepackages by "HP Softpaq Download Manager"...

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erico
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Have you checked to see which SSD is installed?




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cmackinnon_hsd
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Thanks very much.

 

We do have the Intel SSD drives so that must be the reason.

 

We tried to install the KB you linked to as well pre-update but it won't work as it wants 1803 on the laptop first...and yet we cannot update to 1803 due to the SSD not being compatible and so on. Hopefull a patch is released that we can install pre 1803 update ... or worst case remove the incompatibility issue, update to 1803 and then install the fix.

 

Either way good to know we were not losing out minds 🙂

 

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erico
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What you can do is try updating to 1803 and selecting install updates.  From what I have read, that should take care of the SSD bluescreen issue.




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cmackinnon_hsd
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Just tried using the update assistant and the upgrade ISO and they both failed with the 'your PC hardware is not supported please contact your PC manufacturer for more information. 

 

So as of today anyways I cannot get to 1803 ... maybe that changes in the next couple of days?

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erico
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This interesting.

In the HP compatibility document, your notebook is listed as having compatible driver support. There must be something in the latest version of the 1803 ISO that does not like the notebook's hardware.

 

 HP products tested with Windows 10.  It is worth a read.

https://support.hp.com/lv-en/document/c05195282




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Jo641
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After installing 1803, frequent BSODs on my HP EliteBook 820 G4 were corrected by applying KB4100403, most likely due to the SSD issue.

However, this update was not found by the automatic update but had to be downloaded from
http://www.catalog.update.microsoft.com/Search.aspx?q=KB4100403

and installed manually.

Now everything is fine.

 

 

 

 

Microsoft is actively working on a patch for this SSD issue that is due today.

https://support.microsoft.com/en-us/help/4100403/windows-10-update-kb4100403

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keltan72
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I have the same issue when install feature update 1803 on my Hp Elitebook 840.

Just disable intel vt-d in bios under advanced -> device configuration and try again.

The feature update 1803 has issue with vt-d virtualization.
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