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‎05-13-2019 03:05 AM - edited ‎05-13-2019 03:06 AM

HP Recommended
Product: HSA-D01K
Operating System: Microsoft Windows 7 (64-bit)

Dear Community,

 

I am wasting my time on this HP website to try to find the way we can proceed to buy an usb receiver for my combo keyboard & mouse  HSA-D01K & HSA-D01M. (HP WIRELESS KEYBOAD & MOUSE 200)

The security controller at the airport has broken my receiver while he was manipulating my laptop...

I get crazy because no one knows how to order a single usb receiver... 

This is just crazy that everyone obliges me to buy a new combo keyboard & mouse... Where is the ethic? Where is the environmental strategy of HP company?  I DON T WANT TO BUY A NEW COMBO JUST THE RECEIVER... 

 

Kindly help me because this stupid consumerism is killing us... 

5 people had the same question
1 REPLY 1

‎05-14-2019 05:43 AM

HP Recommended

Hi! @FK06600,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.
 

 

Regards

A4Apollo

A4Apollo
I am an HP Employee

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