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HP Recommended
HP Spectre x360 2-in-1 15"
Microsoft Windows 10 (64-bit)

Hello,

I had made an order for the HP Spectre x360 2-in-1 15" with custom specifications on December 23, 2020.  Just a few days ago I had found the same laptop with another retailer within my city and purchased that instead.  Before purchasing the 2nd laptop I tried to inquire with HP customer service in regards to cancelling my order, since as of now it is still in the "Order Confirmed" stage and not in the "Order Assembly" process.  I was told my cancellation was exceeded and they are actually shipping my laptop out in a few days, yet it still has not hit the "Order Assembly" stage in my status.  

 

My laptop is estimated to be assembled and fulfilled by Jan 27, 2021.

 

I am reaching out here in hopes I can negotiate some form of cancellation for my purchase without having to send it back and along with potential "restocking fees".

2 REPLIES 2
HP Recommended

Hi@rosecloset, Welcome to the HP Support Community!

 

 

We'd love you have you join us as an HP new computer owner.  Smiling.

 

New Product? Need Help? HP Online Store – USA – Customer Service

 

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

Customer Service - Examples

 

Self-Help Service, Account, Security and Privacy, Returns and cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

OR

Select a subject type

 

OR

Select a subject type

 

OR

Select Home and Home Office products > (Next) Select the type of order/information you seek

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

HP Recommended

Unfortunately, none of those links help in my situation.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.