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fruithats
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Wishing to cancel an order that has not yet been assembled

HP Recommended
HP ENVY x360 Convertible Laptop - 15t-ed100 touch
Microsoft Windows 10 (64-bit)

Hello all, I placed (one week ago today) an order for a laptop which I now wish to cancel, however am not sure if it's possible. I spoke on the phone yesterday with a sales representative who put in a cancellation request; as I have not received any updates as to if HP approved or denied my request, I am under the impression that I am still receiving my laptop. Would it be possible at this point to ensure its cancellation?

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Dragon-Fur
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Level 16
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@fruithats 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Personally, I think a day is perhaps long enough to hear back.

That said, in my world, patience is something practiced but never mastered.

 

Not sure what you can do besides call back and ask again and again until you get your reassurance.

Our Community cannot influence the process - we are not a sales / service department.

 

New Product? Need Help? HP Online Store – USA – Customer Service

 

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Customer Service - Examples

 

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OR

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Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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Dragon-Fur
Level 16
Level 16
35,448 20,438 3,281 11,913
Message 2 of 2
Flag Post
HP Recommended

@fruithats 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Personally, I think a day is perhaps long enough to hear back.

That said, in my world, patience is something practiced but never mastered.

 

Not sure what you can do besides call back and ask again and again until you get your reassurance.

Our Community cannot influence the process - we are not a sales / service department.

 

New Product? Need Help? HP Online Store – USA – Customer Service

 

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

Customer Service - Examples

 

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

OR

Select a subject type

 

OR

Select a subject type

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
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