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OAO1
Level 1
2 1 1 2
Message 1 of 6
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Solved!

X360 Elitebook 1020 G2 automatic screen rotation and turning off the keyboard not working.

HP Recommended
X360 Elitebook 1020 G2
Microsoft Windows 10 (64-bit)

My notebook (X360 1020 G2 Elitebook) will not auto rotate.

The roation lock is also greyed out and stuck on lock rotation "yes".

I already did multiple clean installs and no success.

I tried activating tablet mode manually but no success.

I changed the registry manually, but no success.

I updated all drivers from HP, but no success.

I updated to last HP BIOS driver, but no success.

I roled back to older drivers, but no success...

Flipping the screen results to nothing.

 

I'm stuck and need a solution to use my 2-in-1 notebook as an x360 again...

1 ACCEPTED SOLUTION

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OAO1
Author
Level 1
2 1 1 2
Message 3 of 6
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HP Recommended
What worked for me eventually was to;
- go to hardware devices
- uninstall
1 virtual buttons, incl. Driver
2 monitor
3 graphics adapter incl. Driver
- after you'll need a restart. And nightlight will be greyed our.
- it will take some moment for w10 to install the w10 drivers (be connected to net) and you'll see the screen changing when all was successful
- after this nightlight will work again and also screen rotation will be fine

I did experience that I needed to do this 3 times, but now all is fine for weeks.
Just don't install the HP graphics driver!

Fyi - I also have startup in tablet mode activated as a default

Hope this helps.
Btw,
HP service advices brought me nowhere and much time lost (e.g roll back to old w10 version does not do any good)

View solution in original post

5 REPLIES 5
patgerber
Level 2
11 11 0 2
Message 2 of 6
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HP Recommended

Same problem in our enterprise.
HP tould us to enable AMT Support in the UEFI, but this doesn't helped us.
Still Rotation Mode is not working.

 

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OAO1
Author
Level 1
2 1 1 2
Message 3 of 6
Flag Post
HP Recommended
What worked for me eventually was to;
- go to hardware devices
- uninstall
1 virtual buttons, incl. Driver
2 monitor
3 graphics adapter incl. Driver
- after you'll need a restart. And nightlight will be greyed our.
- it will take some moment for w10 to install the w10 drivers (be connected to net) and you'll see the screen changing when all was successful
- after this nightlight will work again and also screen rotation will be fine

I did experience that I needed to do this 3 times, but now all is fine for weeks.
Just don't install the HP graphics driver!

Fyi - I also have startup in tablet mode activated as a default

Hope this helps.
Btw,
HP service advices brought me nowhere and much time lost (e.g roll back to old w10 version does not do any good)

View solution in original post

A_Enrique_Perez
New member
1 1 0 0
Message 4 of 6
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HP Recommended

Hello, can you explain which drivers to uninstall? been trying to figure this out for a whole day now. 

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patgerber
Level 2
11 11 0 2
Message 5 of 6
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HP Recommended

1 virtual buttons, incl. Driver
2 monitor
3 graphics adapter incl. Driver

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whoabhishek
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2 1 0 0
Message 6 of 6
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HP Recommended

what exactly do you mean when you say monitor ?

 

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