cancel
Showing results for 
Search instead for 
Did you mean: 
rOCKSMYTH
New member
1 0 0 0
Message 1 of 2
199
Flag Post

Z BOOK 17 WILL NOT TURN ON

HP Recommended
HP Z BOOK 17
Microsoft Windows 10 (64-bit)

It was operating normally until I plugged a flashlight in to charge it.  It went blank and nothing I have done will reset it.

When I plug the power supply in, the white light  on the back comes on.  No other lights flash or indicate that it is working.

I have removed the AC, held the power button down for both 15 and 70 seconds, and it did not reset.

I plugged the power supply b ack in and it still did not come on.  Any help would be appreciated.

Is there a fuse or reset button that I'm not aware of?

1 REPLY 1
TryToDoMybest
Level 8
829 820 81 166
Message 2 of 2
Flag Post
HP Recommended

Hello

 

the extreme action is to open the bottom cover and disconnect the battery for some seconds, then push power button for few second, then reconnect the battery.

 

by

0 Kudos
Tags (1)
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation