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‎05-22-2017 11:40 AM - edited ‎05-22-2017 02:19 PM

HP Recommended
Product: ZBOOK 17
Operating System: Microsoft Windows 10 (64-bit)

Hie,

my keyboard is missing "a", "w", "q", "&" in random situation under Win10.

BIOS checking let me know that the hardware is ok, usb kb works well, kb pilote win10 self refreshing done 1000 times.

HP pilotes upgraded, all HP recipes tried even internal BIOS battery disconnexion, what else to be able to work?

Does somebody can give me the way ?

Do I need to come back to win 7 ?

Thanks in advance for your help,

Patchochnik

 

after keyboard test, I got an ID failure : GLN15R-7198LE-XD7K-G00B03. please advise.

thks,

Best regards,
Pat,
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-02-2017 03:00 PM

HP Recommended

In this situation keyboard replacement shoud fix the issue. You can contact :

 

https://support.hp.com/us-en/contact-hp

 

Log a ticket and if the syetem is under warranty they might replace the keyboard

View solution in original post

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2 REPLIES 2

‎06-02-2017 03:00 PM

HP Recommended

In this situation keyboard replacement shoud fix the issue. You can contact :

 

https://support.hp.com/us-en/contact-hp

 

Log a ticket and if the syetem is under warranty they might replace the keyboard

Was this reply helpful? Yes No

‎06-03-2017 10:16 AM

HP Recommended

Hie,

thanks for your reply.

This is exactly what I decided to do with HP France.

Keyboard will be changed next Tuesday.

Best to all,

Pat,

Best regards,
Pat,
Was this reply helpful? Yes No
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