• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
Thunderbolt Dock G2
Microsoft Windows 10 (64-bit)

I've been having video performance problems with an HP Webcam HD 4310 on my ZBook 15 G3 through an HP Thunderbolt Dock G2.  Laptop BIOS, Windows Drivers, Thunderbolt 3 firmware and Dock G2 firmware have all been updated to the latest, as of Jan 9th, 2019.

When the camera is connected directly to the Thunderbolt Dock G2 via USB, the video cuts out or stops (depending on which application is using the camera) for all applications using the camera.  Even the camera management tools.  It must be the dock due to the fact that connecting the camera directly to the laptop's USB socket eliminates the problem.

 

It would be desirable to have the camera connected to a KVM switch which has USB connectivity to the G2 dock. This allows me to switch between my Linux workstation and my laptop running Windows 10.  But, with the video performance problems through the G2 dock, I have to manually swap it between the two.

Cheers,

HMBMartin3
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

if you have run HP  Image Assistant and did all updates suggested, then, you may have to open a case with HP Support... you can call in HP Elite support - 866.625.1175 -(if in the US), or us the HP Case Manager on the web

 

https://www8.hp.com/us/en/contact-hp/support-case.html

 

I work for HP. However, all opinions and comments are my own.

View solution in original post

1 REPLY 1
HP Recommended

if you have run HP  Image Assistant and did all updates suggested, then, you may have to open a case with HP Support... you can call in HP Elite support - 866.625.1175 -(if in the US), or us the HP Case Manager on the web

 

https://www8.hp.com/us/en/contact-hp/support-case.html

 

I work for HP. However, all opinions and comments are my own.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.