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‎01-30-2023 07:00 AM

HP Recommended
Product: HP ZBook Fury 17.3 inch G8 Mobile Workstation PC (31Z29AV)
Operating System: Microsoft Windows 11

Frequent system freeze, +/- once a week,no longer reacts to ctrl-shift-esc, ctrl-alt-del, num-lock, etc.

cold reboot required.

Issue has been reported to support, but no case does it show up in my issues after adding my laptop to my products

 

Various monitoring services are running, where are the reports of those services located ?

Are those services useful for detecting issues, if not why are they running ?

 

Running SgrmBroker System Guard Runtime Monitor Broker
Running HPDiagsCap HP Diagnostics HSA Service
Running HPSysInfoCap HP System Info HSA Service
Running HpTouchpointAna... HP Analytics service
Running hptpsmarthealth... hptpsmarthealthservice

 

EUFI self test detects no errors

2 REPLIES 2

‎02-06-2023 06:03 PM

HP Recommended

Have a similar issue on my Fury G9. Waiting for a motherboard replacement since November. 

1 person found this reply helpful
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‎02-07-2023 01:47 AM

HP Recommended

I turn off Turbo in BIOS for some time, but that did not seem to help, so I enabled it again.

Removed bitdefender : did not help.

Installed CoreTemp to see if CPU temp is related to freeze, currently running at 100°C without problems.

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