cancel
Showing results for 
Search instead for 
Did you mean: 
video_tdr_failu
Level 1
9 7 0 1
Message 11 of 15
Flag Post
HP Recommended

Thanks for the reply, I will try to remove it here, although I think my problem is insufficient cooling.

Fraga
Was this reply helpful? Yes No
OSan
Author
Level 1
8 7 0 1
Message 12 of 15
Flag Post
HP Recommended

Your fan is running wild? Had the problem too, caused by the HP bloatware!. Also pay attention to the Nvidia driver. For the P1000 I have driver: 26.21.114.3170. Nice and cool, and no wild fan....

CPU temperatures.jpgGPU temperature.jpg

Was this reply helpful? Yes No
video_tdr_failu
Level 1
9 7 0 1
Message 13 of 15
Flag Post
HP Recommended

No, my notebook looks like it will fly, but it doesn't cool. After I installed the HP Advisor you indicated, I installed the 391.48 driver, but it still warms up and crashes, but less so. I am installing the driver you indicated now to see if it improves. Thanks, the first tips helped a lot. The temperature without any 3D application  - With 3D app that work (Revit) it goes to 100 degrees.Anotação 2019-12-02 020643.png

Fraga
Was this reply helpful? Yes No
OSan
Author
Level 1
8 7 0 1
Message 14 of 15
Flag Post
HP Recommended

Have you tried to disable the internal graphics (630), using the P1000 only? Can be done in BIOS (use discrete only or something like that)....

Was this reply helpful? Yes No
video_tdr_failu
Level 1
9 7 0 1
Message 15 of 15
Flag Post
HP Recommended

Yes, I tried, but it didn't totally solve the problem, and with that the fans were all the time on. I believe the cooling system was very poorly sized. I left it in Hybrid and not in automatic. Since I installed the 431.70 driver I have not had any problems yet, I hope it works. Thank you again.

Fraga
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation