• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎10-04-2020 04:31 PM

HP Recommended

I have just received my Zbook 17 G6, 32 gb and could not open the service door. There is no screw on the sliding latch and the latch is very hard to slide. Whenever I slide the latch to the right, the service door remain intact and it seems stuck and ccould not openit. I just want to know 

2 REPLIES 2

‎10-04-2020 04:57 PM - edited ‎10-04-2020 05:00 PM

HP Recommended
@Bigdaddinel wrote:

...There is no screw on the sliding latch and the latch is very hard to slide....

@Bigdaddinel 

 

Manual says it has a lock screw (page 17). Please use the following manual

 

                  http://h10032.www1.hp.com/ctg/Manual/c06422401.pdf

 

Page 34 shows you how to un-screw the screw

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-06-2020 02:50 AM

HP Recommended

Hi Bahlen, 

 

Thanks very much for your reply. Actually, the latch does not have a screw and I managed to open the service door by sliding it slowly by not forcing it, as it is new, it was a bit rigid to open. 

 

 

Thanks again.

 

Nel

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.