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PaulDar
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Zbook G3 with Thunderbolt dock... freezes at "Please Wait" screen after rebooting to install updates

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HP Zbook 17 G3 and HP Thunderbolt 3Dock
Microsoft Windows 10 (64-bit)

I have same issue as mentioned in the post https://h30434.www3.hp.com/t5/Business-Notebooks/Zbook-G3-with-Thunderbolt-dock-freezes-at-quot-Plea....

 

My laptop freezes at the "Please Wait" screen if it is booted docked. I have to power it off, undock, and power it up again. It then boots to Windows with no issue and I can reconnect the dock. I'll have the same issue with every reboot.

 I'm on Windows 10 version 1803 (64 bit).

 

I've updated all the firmware, the Zbook BIOS, and everything else recommended. Actually, I've updated it all through a few versions since I've had the laptop and dock. 

 

Has anyone seen this? Is there a diagnostic startup or a way to log what is happening when it hangs?

 

All drivers are already updated according to HP SoftPaq Download Manager.

Thunderbolt Controller driver version: 17.4.75.8

Thunderbolt controller information:

- NVM Firmware Version 27.00.

- Thunderbolt generation: Thunderbold 3 (1577)

- Security Level: No security (SL0)

- External GPU supported: No

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PaulDar
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The issue does not appear anymore after have updated BIOS to version 4.0.25.1 REV: A PASS: 1.

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AUS_BGK
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I have the same issue with my Zbook 17 G3 runing Windows 10 64bit (1703)

 

All drivers are already updated according to HP SoftPaq Download Manager.

Thunderbolt Controller driver version: 17.4.77.13

Thunderbolt controller information:

- NVM Firmware Version 27.00.

- Thunderbolt generation: Thunderbold 3 (1577)

- Security Level: No security (SL0)

- External GPU supported: No

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AUS_BGK
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Hi,

 

To update the Thunderbolt Zbook 17 G3 controller firmware to version 27.1.3.0.2.

I am looking for SP91420.   How can we get SP91420.exe ?

Thanks

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PaulDar
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On the official HP ZBook Driver Download page I see only version 27.1.3.0.1 (https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-17-g3-mobile-workstation/8693765...).

What's new in the version 27.1.3.0.2 and where have you get this version from?

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PaulDar
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The issue does not appear anymore after have updated BIOS to version 4.0.25.1 REV: A PASS: 1.

View solution in original post

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