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Zbook Studio G5: Fingerprint not working & bad battery life!

HP Recommended
Microsoft Windows 10 (64-bit)

Hi everyone,


I received my brand new Zbook Studio G5 about a month ago, and since day one I am facing two major problem with it;  The first problem is that the built-in fingerprint sensor does not seem to work at all and Windows Hello dose not see it!!  Only Face Recognition appears under the Windows Hello settings!


The second problem is the poor battery life.  I get a maximum of around 4 hours for only YouTube and web browsing when the battery mode slider is set to "Best battery life" and screen brightness is set to 75%.  That is far away from the maximum advertised battery life of 16 hours!!!  My older Zbook 15 G1 was getting an average of 8 hours for the same type of usage!


I have already reset and restored the laptop to its factory state two times, and that did not solve the problems!


I appreciate any help and feedback ..


Kind regards,

Yasser Saeed

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