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HP Recommended
zbook power 15.6 g9
Microsoft Windows 11

So I bought a zbook power 15.6 g9, and it has trouble connecting to the DSCP ASPCA server.  I update the WNIC drivers and it goes away for a minute.  Then it comes back kind of, angry.  The internal NIC is dead.  I stick a USP antenna in a slot and everything is fine.   So, I think I have isolated a warranty issue.   It has only been 2 months since I got it. 

So, I log on to HP support.   You must have a valid "devise" to talk to the wizard.  The HP support site does NOT recognize my serial number and the detect-my-device option doesn't work on my machine either.   

 

IS this part of the support protocol? 

 

Do I rate some kind of a response for discovering something about HP service and support. 

 

If they don't want to, they don't. 

 

Please advise

 

 

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