• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎11-13-2019 03:54 PM

HP Recommended
Product: hp spectre T9Y18AV
Operating System: Microsoft Windows 10 (64-bit)

Good evening- The battery in my Spectre (13T?)  T9y18AV doesn't seem to hold much of a charge any longer- as it approaches 50%, it shuts down, with a quick message of "low battery". Plugged in the battery charges to 100%... and it works fine plugged in to a charger. I suspect I need a new battery- this laptop was purchased new in August 2016, 3.5-ish years ago.  Other than this battery issue, all is working just fine.

I can not find replacement batteries listed anywhere.  Will HP replace if I send it to them?

Help?

Sincerely, Bob W

1 REPLY 1

‎11-16-2019 04:48 AM

HP Recommended

Hi @bwnh

 

Welcome to the HP Support Community. 

 

I'd suggest you Contact HP in your region regarding the battery replacement. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.