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HP Recommended
HP 15.6 inch Laptop PC 15-d5000 (4V9Y1AV)

I bought this laptop yesterday and 10 % left to my battery and charge it in the morning . after reaching 100% and then i used email to check if the laptop is fine and 30mins passed and then the battery consumed is 20%. is this normal coz upon checking the reviews and the specs, it  7 hours before it drain.  can i have the feedback for this one if this is normal , i only bough this one yesterday.

2 REPLIES 2
HP Recommended

my laptop that i bought yesterday is HP hp 15s-fq5082tu .

HP Recommended

@Way2023 

 

Welcome to the HP support community.

 

I understand the laptop battery is discharging quickly and you would need assistance in resolving this concern,

I have a few suggestions for you,

 

Resetting the ACPI battery driver may take care of this. There will be a hard reset mixed in as well, so the two methods combined typically help a lot with battery issues.

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer.

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

 

If this had an impact, it should behave differently.

If not, Press the power button and then tap the F2 key to invoke the startup menu.

 

Choose and click on the F10 key to invoke the BIOS.

Use the System Configuration tab. Disable USB Charging and press the F10 key to save the changes and boot into Windows.

 

I would suggest please update the BIOS on your PC and check if it helps.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

 

Refer this link to know how to use HP support assistant.

 

Battery Does not Power Notebook or Hold a Charge

 

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.