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avi14
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Message 1 of 2
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bios password reset

HP Recommended
elitebook 840 g1
Microsoft Windows 10 (64-bit)

I recently tried to update my bios but it is asking for the password,which i have never setup.Help me with this issue

Thank you

1 REPLY 1
REO51ST
Level 16
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Message 2 of 2
Flag Post
HP Recommended

Welcome to the HP Support Community @avi14 

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC  will cause it to fail.

 

REO

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