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Locked

‎04-10-2024 06:44 PM

HP Recommended
Product: HP ProBook 6570b Notebook PC (ENERGY STAR)

I contacted customer support for help with my hp laptop, specifically because i needed help using the hp client security progpram. I'm trying to remove the password prompt when i turn on my laptop. i was successfully able to remove the finger print prompt, but i haven't been able to remove the password prompt. i know the password.

i contacted hp customer support, spent a full hour on support with a gentleman who sent me about 3 or 4 messaged. He told me to wait for one moment.

15 minutes later the chat prompted me to type a message as it had paused due to inactivity. i typed a quick message. Another few minutes went by when he suddenly left the chat, and another agent joined the chat. Then after a moment, he ended the chat with a little label 'customer left chat'.

i opened a new support ticket and waited a few minutes for an agent to join.

to which immediately a prompt showed up again ' customer left chat'.

i tried to open another customer support chat window and now it tells me the service in unavailable for me.

This has been a frustrating hour and a half wasted.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.