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deskjet 4500 will not connect to wireless

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you have replied but I am unable to apply the results as I am not qualified....What now?


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Message 2 of 2
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Hi @YunCo


Welcome to the HP Support Community. I'd be happy to assist you with the  "Cannot connect to network" issue. 


Could you provide the product number and a serial number of your printer?

Are you trying to connect your printer to your home network, public network or without a router?
What is the status of the wireless light on the printer, steady or blinking?

What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?


Meanwhile, refer to the document- No Connection after Router or Wi-Fi Settings Change


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

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