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I did that...again. Scanner works about 1 in 10 times.  I think the side mounted scanner is very sensitive to the position in which the fingerprint was registered. Can't hold my finger in exactly the same orientation when moving from table to desk to lap. Hence the problem.

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Hi! @tdorgan


Was the fingerprint reader working previously?


Were there any recent windows update on the PC?


Please share the product number of the PC to assist you better.


Try updating the BIOS and fingerprint reader drivers to the latest version.


Update the BIOS using this link. Click Here


Try the steps recommended below.


Step 1: Uninstall the Fingerprint reader software.
Click on Ask Me Anything box beside the Start button.
Type Device Manager and open device manager from the search results.
Under the Biometric category, right-click on anything which is listed and select Uninstall.
Step 2: Restart the PC.
Step 3: Please download the latest Fingerprint reader software from this link.
Step 4: Install the software and configure your fingerprint.


Update the fingerprint drivers using this link. Click Here


Also, try the steps recommended below.


Step 1. Use the Windows shortcut keysWin + R to launch the Run.

Step 2. Type “gpedit.msc” and then hit the Enter.

Step 3. Expand Computer Configuration and then go to Administrative Templates -> Windows Components –> Biometrics.

Step 4. Double-click it and then open the Allow the use of biometrics setting.

Step 5. Tick the Enabled option.

Step 6. Click the Apply and then OK.

Step 7. Apply the modification one more time to the Allow users to log on using biometrics setting.

Step 8. Restart your computer and let the modification take effect.


Roll back drivers / use default drivers


Open Device Manager by right clicking the Start Button and choosing Device Manager from the list.
Locate your fingerprint driver and double click it to open its properties.
Click the Roll Back Driver button.


Prevent your PC from turning off USB devices


Open Device Manager.

Go to Universal Serial Bus controllers section and double click USB Root Hub.
Navigate to the Power Management tab. Now uncheck Allow the computer to turn off this device to save power. Click on OK to save changes.
Repeat these steps for all USB Root Hub devices that you have on your PC.


Let me know if this works!

Have a great day ahead! 🙂


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