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Mad_Dev
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Message 1 of 2
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Flag Post

forced hybernate because of critical temperature

HP Recommended
ZBook G5 17
Microsoft Windows 10 (64-bit)

Hello,

 

After the last BIOS update, my laptop enters forced hybernate mode more than twice a day, with sometime no CPU load at all.

 

It didn't happen before.

 

Image1.png

 

This last forced BIOS update is the **bleep**tiest one I had ever seen. 

 

For a professionnal laptop at more than 4k, it only worked fine for 45 days.

 

Now it regularely shutdowns and my thunderbolt controller is not working anymore.

 (https://h30434.www3.hp.com/t5/Business-Notebooks/HP-Studio-G5-HP-Thunderbolt-Dock-G2/td-p/6943585/pa...)

 

Thanks HP ...

1 REPLY 1
Dragon-Fur
Level 16
Level 16
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Message 2 of 2
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HP Recommended

@Mad_Dev 

 

I paid upwards of what you invested for my own G3 (Zbook 17) three years ago - you are right to expect the machine to work as expected.

 

Have you contacted Hp Technical Support??  In my experience, the business class support is very good.

 

Reminders

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  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

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“Everywhere” Contact Information - HP Technical Support

 

HP World-Wide Support

 Select your region and follow the prompts

 

Option:  Contact HP Technical Support - Regions

 

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

  1. Sign in or continue as a guest

 

UK

  1. For faster support, submit information / case online HP Customer Support UK
  2. Contact Phone: Contact HP UK – Phone Assist

 

Option - HP Support is on Facebook!

HP on Facebook

 

++++++++++++++++++++++++++++++++++++++++++++++++++++

For those reading:

First, check Windows Updates - run any Updates > Restart the computer and log in.

 

The BIOS can be updated manually using the executable in the Software and Driver category > BIOS 

At this writing:

HP Firmware Pack (Q70)

OR

Use the Softpaq Download Manager to manage / update your workstation's software and drivers.

 

NOTE:  If the SDM finds "other" Updates along with the  BIOS Update, consider installing the other updates first and then the BIOS update by itself.  This action / separation of the updates is not "necessary" - SDM knows how to manage both regular and BIOS updates, even when the BIOS update is buried in the list of standard software updates.  The "first this and then that" MIGHT, in some instances, provide a more stable platform on which to load the new BIOS.  (NOTE:  This is nothing more than my own opinion on the subject.)

 

Driver Management for Business class computers (SDM)

 

 Business Systems - Client Management Solutions (software management)

 

 

Softpaq Download Manager - HP Software installations / updates / management

 

Business class computers support a robust, comprehensive software tool for updating and

managing HP Software and Drivers:  Softpaq Download Manager (SDM)

 

SDM will find-install-update needed HP software and drivers for your business class machine, including, when applicable, the fussy BIOS update.

 

 HP SoftPaq Download Manager (SDM)

 

4.4.0

sp87158

04/20/2018

Windows (Vista, 7, 8, 8.1, 10)

sp87158.exe

sp87158.html

 

How-to and Instructions:

HP Notebook PCs - Using HP SoftPaq Download Manager

 

++++++++++++++++++++++++++++++++++++++++++++++++++++

In my opinion:

Business class warranty service is certainly the place to start with issues on your new workstation.

 

If you have trouble opening a case with HP, let us know.  We have a limited means of forwarding a request for you.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

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Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

 

Dragon-Fur

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