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‎11-09-2021 09:10 AM

HP Recommended
Product: hp 245 g7
Operating System: Microsoft Windows 10 (64-bit)

Hello. I just got this laptop from a retailer but the specs are very odd and not listed on hp store
it says GPU is RTX 2060
processor Ryzen 5 3500u

16GB ram - 512ssd+1TB HDD

it seems hp never made that, and the specs sticker was torn off the package. yet, the laptop inside says it got all these specs. something seems wrong. any ideas?

Category:
2 REPLIES 2

‎11-09-2021 11:57 AM

HP Recommended

@milohamouda 

 

Where do you get that information ? hp 245 g7 is a series of many models/products with many different options/configurations/combinations using the following list

 

      https://support.hp.com/au-en/document/c06213463#AbT3

 

Regards.

BH
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‎11-10-2021 02:09 AM

HP Recommended

HEllo

 

for sure i't not an HP 245 G7.

if you power on the computer and press F1 you get to "system information" page and you can read model and serial number.

 

bye

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