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Tutor
Posts: 14
Member Since: ‎08-04-2017
Message 1 of 5 (466 Views)

hp elite x2 1012 g1 touchpad freezes

Product Name: HP Elite x2 1012 g1
Operating System: Microsoft Windows 10 (64-bit)

The touchpad on my hp elite x2 1012 g1 has been freezing up for a long time. I am pretty sure it's software related as the touchpad driver icon dissappears from the icon tray whenever the mouse freezes. I've done everything from installing/unistalling drivers to restarting the computer. The issue still persists despite my efforts. I've done some internet research and haven't found any solutions. Please help?

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Tutor
Posts: 14
Member Since: ‎08-04-2017
Message 2 of 5 (394 Views)

Re: hp elite x2 1012 g1 touchpad freezes

Any ideas?

Tutor
Posts: 14
Member Since: ‎08-04-2017
Message 3 of 5 (354 Views)

Re: hp elite x2 1012 g1 touchpad freezes

Is anyone going to help me or not?

Tutor
Posts: 14
Member Since: ‎08-04-2017
Message 4 of 5 (270 Views)

Re: hp elite x2 1012 g1 touchpad freezes

A little disappointed in the lack of responses.... so nobody else has had this issue/or know how to fix it?

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Honor Student
Posts: 1
Member Since: ‎12-29-2017
Message 5 of 5 (260 Views)

Re: hp elite x2 1012 g1 touchpad freezes

Try installing the newest ALPS HID Mouse Driver.

 

https://support.hp.com/us-en/drivers/selfservice/hp-elite-x2-1012-g1/8741943

 

 

My coworker had a problem like this and it did not get resolved until windows was clean installed.

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