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09-06-2023 07:17 PM
I no longer want to use the pay as you go service provided by HP. I turned off the refill service called hp instant ink, now days later I get a message saying that I cannot use the cartridge I PAYED FOR in the PRINTER I also PAID FOR. DID I SIGN A CONTRACT WITH HP? NO DID I AGREE TO PAY A REDUCED PRICE FOR THEIR CARTRIDGE? NO ,yet you want to continue to milk money from me to print on the machine I purchased and the ink that I paid for. Let me make this crystal clear to you you will buy back the cartridges I paid for and you will buy back this printer because I'M UNDER NO OBLIGATION TO USE YOUR SERVICES AND I REFUSE TO BE told that I have too
09-09-2023 10:46 AM
Hi @Zorro111,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with your Printer.
HP Instant Ink is based on pages, not cartridges.
If you decide to cancel your HP Instant Ink, you can go back to using HP original Standard or XL cartridges. HP Instant Ink cartridges will not work after the end of the current billing cycle in which you cancel. To continue printing after your billing cycle ends, make sure you have standard replacement ink cartridges ready to use in your printer.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee