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axwell
Level 1
6 4 0 1
Message 1 of 8
739
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hp probook 430 g6 please stop production (2019 model)

HP Recommended
probook 430 g6
Microsoft Windows 10 (64-bit)

production of this notebook should stop...

 

1-fan running continuously and noisy

2-Dark update during bios update

3-sounds from hard drive

4-Backlight Bleed

 

technical service is insufficient to solve these problems 

 

20170612_203612.jpgWhat is the idea about this?

7 REPLIES 7
Paul_Tikkanen
Level 21
Level 21
145,043 68,604 22,830 35,006
Message 2 of 8
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Hi:

 

I suggest you direct your valid concerns to HP at the link below.

 

They should know about this...

 

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

 

Posting on a forum where we don't work for or represent HP, doesn't do much good.

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melihberzek
New member
4 4 0 0
Message 3 of 8
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Hello Axwell,

I have the same problem with the fan, have you managed to get it fixed?

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axwell
Author
Level 1
6 4 0 1
Message 4 of 8
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Hello

 

I sent my computer to technical service. hp claims that this is not a problem, but the fan of my computer is running too high. they offered me no solution

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melihberzek
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Message 5 of 8
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I'll get mine to the hp support support center on monday and see what happens.

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melihberzek
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Message 6 of 8
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I took mine to the HP support center today. They've told me to record the fan's sound and send it to them along with the receipt. Even tough the sound is loud enough I couldn't record it with iphone. If I manage to record and send it then they'll tell me whether the product is qualified for replacement or not.

 

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axwell
Author
Level 1
6 4 0 1
Message 7 of 8
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where are you from?

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melihberzek
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Message 8 of 8
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Turkey

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation