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kierancol
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hp probook 650 g4 - sccm driver pack issue

HP Recommended
Probook 650 g4
Microsoft Windows 10 (64-bit)

hi all,

 

we have an issue with the driver pack off the HP site for Win 10 1803 (https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91854.exe)

 

hp probook 650 g4  applies but then errors on the next setup windows and config mgr. the error is cannot apply boot critical driver - but doesn't mention which one. the same issue applies with new elitebook 840 g5's. both running latest bios

 

our other HP fleet are fine, elitbook 840 g3's, probook 650 g2's elitedesk 800 g1/g2/g3

 

this is my setupact.log (the last 50 lines or so, there's a lot before it, but no errors listed)

2018-10-29 16:43:11, Info                         PnPIBS: Installing driver X:\windows\INF\oem80.inf ...
2018-10-29 16:43:11, Info                         PnPIBS: Installing driver X:\windows\INF\oem81.inf ...
2018-10-29 16:43:11, Info                         PnPIBS: Installing driver X:\windows\INF\oem82.inf ...
2018-10-29 16:43:11, Info                         PnPIBS: Installing driver X:\windows\INF\oem83.inf ...
2018-10-29 16:43:11, Info                         PnPIBS: Installing driver X:\windows\INF\oem84.inf ...
2018-10-29 16:43:11, Info                         PnPIBS: Installing driver X:\windows\INF\oem85.inf ...
2018-10-29 16:43:17, Info                         PnPIBS: Installing driver X:\windows\INF\oem86.inf ...
2018-10-29 16:43:17, Info                         PnPIBS: Installing driver X:\windows\INF\oem87.inf ...
2018-10-29 16:43:17, Info                         PnPIBS: Installing driver X:\windows\INF\oem88.inf ...
2018-10-29 16:43:17, Info                         PnPIBS: Installing driver X:\windows\INF\oem89.inf ...
2018-10-29 16:43:18, Info                         PnPIBS: Installing driver X:\windows\INF\oem90.inf ...
2018-10-29 16:43:20, Info       [0x0640ae] IBSLIB PublishMessage: Publishing message [Windows Setup could not install one or more boot-critical drivers. To install Windows, make sure that the drivers are valid, and restart the installation.]
2018-10-29 16:43:20, Info                         [SETUP.EXE] Called script [X:\windows\Setup\Scripts\ErrorHandler.cmd] to handle fatal error
2018-10-29 16:43:20, Info       [0x070042] DIAG   CallBack_DiagnosticDataSend: Called with notification for Error published by ErrorHandler
2018-10-29 16:43:20, Warning    [0x070041] DIAG   DiagnosticDataSendWorker: invalid arguments
2018-10-29 16:43:20, Warning               DIAG   CallBack_DiagnosticDataSend: DiagnosticDataSendWorker failed, hresult=0x80070057
2018-10-29 16:43:20, Info       [0x090095] PANTHR WdsExitImmediate called!  Execution will stop, and the queue won't be saved.
2018-10-29 16:43:20, Info                         PnPIBS: Exiting PnP callback to install drivers on WinPE ...
2018-10-29 16:43:20, Info       [0x09008c] PANTHR SeqExecute -- stopping, since WdsExitImmediate() was called
2018-10-29 16:43:20, Info       [0x090086] PANTHR pWorkerThreadFunc -- Stopping
2018-10-29 16:43:20, Info       [0x090086] PANTHR pWorkerThreadFunc -- Stopping
2018-10-29 16:43:20, Info       [0x090086] PANTHR pWorkerThreadFunc -- Stopping
2018-10-29 16:43:20, Info                  PANTHR DeleteCriticalSection for pExecQueue->csLock;
2018-10-29 16:43:20, Info                         CryptoSetup module terminated
2018-10-29 16:43:20, Info       [0x0605a6] IBS    Requested UI to hide the language and locale selection pages.
2018-10-29 16:43:20, Info                  UI     CallbackWin32UITerminate: Deleted WizardUI
2018-10-29 16:43:20, Info       [0x090081] PANTHR Destroying any unreferenced modules! (SEQ6)
2018-10-29 16:43:20, Info       [0x0601d7] IBS    InstallWindows:Error Type = 3211266
2018-10-29 16:43:20, Info       [0x090009] PANTHR CBlackboard::Close: x:\windows\panther\setupinfo.

 

any ideas?

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