Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
1 0 0 0
Message 1 of 2
Flag Post

hp probook x360 440 g1 fingerprint

HP Recommended
hp probook x360 g1
Microsoft Windows 10 (64-bit)

Hellow , i have bought a hp probook x360 g1 recently , everything is fine except for the finger print , i can't use windows hello it says fingerprint scanner not found , however it's there. also when i go to device manager i can't find the sensor , i tried to install the driver and nothing happened. help me pleaase

New member
2 1 0 0
Message 2 of 2
Flag Post
HP Recommended


If you look at your fingerprint sensor, is it flat or curvy?

I have the same laptop, and I did some research. That's when I found out that there are "school-versions" of the laptop, not containing a fingerprint sensor and face unlock, due to security reasons.

If your fingerprint sensor is curvy and looks like this:

Then your laptop does contain a fingerprint sensor, and there's another problem.

Hope I've helped!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation