i did buy an hp pavillion laptop with failed gpu and directx 12

[ArindamSwished]

i have bought an hp pavilion gaming laptop some time ago. the device came with gtx 1050 as its gpu and directx 12 as its API. They both are non functional now without even altering them. its not just some time by which  they were completely down.For gtx, whenever i turn it on, a black screen appears on screen, and as for directx, it cannot run directx 12 games(any of them). these devices were in built, so obviously an amount was paid for these, They are not working, which is a very disappointing thing for me, as i bought this for gaming primarily. i am quite shocked from this service, and want these to be replaced and rectified. Please be the helping hand and solve this issue

[Irfan_06]

Hi @ArindamSwished,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support