cancel
Showing results for 
Search instead for 
Did you mean: 
buntuuuu
New member
2 1 0 0
Message 1 of 4
557
Flag Post

internal modem not working

HP Recommended
Elitebook Folio 1040 G2
Microsoft Windows 10 (64-bit)

Hi everybody,

 

I can't install the drivers for the internal modem on my laptop. I've seen that it has three different options for a modem and I've tried to install every driver for them, but everyone failed. The lt4211 one just says no LTE module could be found and the other two don't start up at all. Can anyone help me please?

 

Model: HP Elitebook Folio 1040 G2

OS: Windows 10 64-bit

3 REPLIES 3
CF4
Level 9
5,904 5,889 206 527
Message 2 of 4
Flag Post
HP Recommended

Hi

 

https://support.hp.com/gb-en/product/hp-elitebook-folio-1040-g2-notebook-pc/7393377/manuals

http://h10032.www1.hp.com/ctg/Manual/c04551595

 

So where are you downloading from?

Although it is internal it should have an external port to plug in a telephone line, does it have one?

 

There is no MODEM that I can ID. 

If you are referring to the possibility of an INTERAL WWAN (Wireless WIDE area network) adapter to complement the WLAN card, and connect to a Mobile network, then maybe you dont have one?

 

WWAN module  NOTE:  The WWAN module and the WLAN module are not interchangeable.
Description      Spare part number
HP lt4112 LTE/HSPA+ Gobi 4G Module  790198-005
HP hs3110 HSPA+ Mobile Broadband Module  822829-005
HP lt4211 LTE/EV-DO/HSPA+ Mobile Broadband Module  793116-005

 

HP hs3110/hs3114 Mobile Broadband Drivers

13.1803.2.2 Rev.A57.0 MBDec 21, 2016Download
 

HP lt4112 Gobi 4G Drivers

13.1803.5.1 Rev.A57.2 MBAug 1, 2016Download
 

HP lt4211 Gobi 4G Drivers

1.1.0.85 Rev.A217.7 MBOct 12, 2016Download
0 Kudos
buntuuuu
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Oh sorry. Yeah I meant a WWAN, not a modem.  I've already downloaded all of these three drivers. One setup says no LTE module found and the other two don't start at all (after being extracted to C:\SWsetup). When using Windows 7 compatibility mode the two other drivers' installer still don't start.

0 Kudos
CF4
Level 9
5,904 5,889 206 527
Message 4 of 4
Flag Post
HP Recommended

So what does something like

 

Winkey + R and type msinfo32 show?

 

msinfo32.png

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation