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12-19-2019 02:11 PM
I just want to rant / vent, I don't expect any change to my status.
I bought a pretty pricey zbook 17 g5 with a top of the line GPU. So it stops working and I don't know why since it was just working hours ago. It just lights up for 2 seconds and turns off. So I end up sending it in for repairs. Turns out there's a small plastic keyboard connector piece that helps keep the keyboard cable in place that was broken off. Fine. But nothing to do with what's going on, there's no short at all with the pins, and the machine's been working fine with the plastic piece not there. No idea how it broke, who knows?
So I get ,of course , get denied and asked to cough up $700 bucks to swap the motherboard. I escalate and get assigned a "Commercial Escalations Case Manager" who gives me a "courtesy discount" knocking it down to "only" $450. They tell me its my fault for "rough handling" it. Ugh.
As a software developer who's been using HP business laptops for 15 years and 6 models since the old NC8430, man, wow, this sucks. Dell once swapped a motherboard with just a loose power connector. free of charge!
I have some say at work for any new purchases and lots of friends in the software biz as both a team lead and senior dev. Needless to say, I'm going to warn them to stay far away from HP.
Again, not expecting any responses or changes to outcome, just needed to vent. Oh yeah, I think I'll blast them whenever possible online too for trying to save some bucks and screw the customer.
12-19-2019 02:40 PM
Alright, alright. Feeling a little less pissed now. It's too bad I liked their machines. As soon as I can figure out how to pay for this, gonna get it back, sell it, and get the equivalent Thinkpad P72 or Dell 7730 for sure. This experience has been too unpleasant.
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