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‎08-02-2019 04:45 PM

HP Recommended

laptop was sent back by HP and I have opened the box and the laptop is damaged. What is the next step? The UK HP office is closed as it is the weekend here. What do I do?

1 REPLY 1

‎08-03-2019 08:50 AM - edited ‎08-03-2019 08:51 AM

HP Recommended

Hello @vn2016 

 

If I were you, I would wait until Monday and call them in the morning then.

Perhaps the laptop has been damaged by accident from the delivery company during transport.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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