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‎08-03-2021 01:39 AM

HP Recommended
Product: hp 12b-ca0010nr...chromebook
Operating System: iOS

HP 12b-ca0010nr Multi-Touch 2-in-1 Chromebook x360 (Ceramic White)

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-04-2021 08:57 AM

HP Recommended

Hi@Ghildiyalsneha, Welcome to the HP Support Community!

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-04-2021 08:57 AM

HP Recommended

Hi@Ghildiyalsneha, Welcome to the HP Support Community!

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

Was this reply helpful? Yes No
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