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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-19-2019 12:37 PM

HP Recommended
Product: HP DMI Tool
Operating System: Microsoft Windows 10 (64-bit)

I replaced the m/b under warranty and now I need to update the m/b with new serial numbers. etc.

Trying create HP DMI Tool using makebootabledmi.exe from HP CSN, but it always fails. Here is the application event view log:

Faulting application name: MakeBootableDMI.exe, version: 1.0.0.2, time stamp: 0x5ac50bfb
Faulting module name: KERNELBASE.dll, version: 10.0.17134.441, time stamp: 0x3da51fd0
Exception code: 0xe0434352
Fault offset: 0x00111812
Faulting process id: 0x4ea8
Faulting application start time: 0x01d4b0294f9313e3
Faulting application path: Q:\HP Dmi WinPE\MakeBootableDMI.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: c0e37971-2c4b-4c5b-b18a-993bfac1eb47
Faulting package full name:
Faulting package-relative application ID:

 

Also the drive letter for the flash drive keeps changing while doing the executible. 

I've tried this on Windows 7 64 bit and on a Windows 10 64 bit PC. Did HP actually test this utility in the real world????

Is there a way of fixing this issue. Can't I just download a working iso to burn on the flash drive. 

--Desparate

 

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