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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-21-2019 06:32 PM - edited ‎11-21-2019 06:40 PM

HP Recommended
Product: EliteBook 850 G5 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi HP community

 

One morning I found myself locked out of my EliteBook 850 G5 when at power-on the Power-On Authentication security feature I have did not recognize my simple 4 characters numerical password I was using for many months before that.

 

I was using 'Power-On Authentication' and 'One Step logon' features and you can see below for exemplification, a screen capture  of the Security Features taken from the Internet, with the mention that in my case it was the second feature checked, not Windows Logon but Power-On Authentication.

 

Security Features screen.jpeg

I want to specify clearly that I did not change my BIOS settings a day before being locked out. I did not change security settings. I did not do any windows reinstall or upgrade. I did not configure a fingerprint or did anything voluntarily to cause this.

 

I simply found my password, the same one I always use, is not being taken. I tried to use an USB keyboard too, in case my notebook keyboard is faulty - same result.

 

I refuse to take this conclusions here:

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Power-on-authentication-and-bios-cannot-acces...

 

Policy appears to be from march 2019, while I purchased the notebook a year before.

There was no disclaimer that the BIOS Security Features fail occasionally locking you of your expensive EliteBook laptop.

 

I feel robbed by my trust in EliteBook premium product series and most of all in HP as a company. 

I also feel robbed by my money. Do I need to say that this NoteBook came with a 3 years warranty and I have 18 months left?!

 

What can I do? 

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