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aftabkhan22
New member
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Message 1 of 2
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Flag Post

my battery is not working

HP Recommended
Pavilion 360
Microsoft Windows 10 (32-bit)

please help me out its very urgent situtation for m e 

 

my battery is not working 

 

its not charging and its now showing increasing 

 

what should i do its in warranty period 

 

please help me as soon as possible 

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @aftabkhan22

 

Welcome to the HP Support Community. 

 

Try these steps to test the battery - 

 

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the battery test. 

 

If the test fails, please reach out to the HP Support in your region regarding the battery replacement. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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