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HP Recommended

hello, the battery in the keyboard of my hp elite x2 g1 1011 always shows zero charge even when it been on charge all night, how do i fix this or is the battery done

1 REPLY 1
HP Recommended

Hello @Alsithy1948 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we take a look at the <battery> ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

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